From our shelf
to your kitchen.

We deliver to residential and business addresses across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad and smaller towns served by our courier partners. If your area is remote, our courier may deliver to the nearest service point and call you to arrange collection.

Orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed on a Sunday or a public holiday are processed on the next working day. You will receive an email as soon as your parcel is handed over to the courier.

• Karachi: 1–2 working days after dispatch.
• Other cities across Pakistan: 3–7 working days after dispatch.
• Remote or low-coverage areas: may take a few additional days depending on courier routing.

Timelines are counted from dispatch, not from the moment you order, and exclude Sundays and public holidays.

Shipping charges are calculated at checkout based on your delivery address, order weight and any promotion running at the time. The exact amount is always shown before you pay, and rates are managed in our store settings so they stay current — the figure at checkout is the figure that applies to your order.

During Eid, Ramadan, national holidays, sale events and periods of heavy courier load or bad weather, both processing and delivery can take longer than usual. We keep packing during these periods and post notices on the site when a known delay is in effect. Please allow a few extra days before treating a shipment as late.

Once your parcel leaves us you will receive a tracking number and a courier link by email. Tracking can take up to 24 hours to show its first scan. If your tracking has not updated for more than three working days, email support@mateldacoffee.com with your order number and we will chase the courier for you.

Please double-check your address, city, postal code and mobile number at checkout. If an address is incorrect or incomplete, delivery may be delayed or the parcel returned to us. Tell us within two hours of ordering and we will correct it free of charge before dispatch. If a parcel is returned because of an incorrect address, we can re-ship it once the courier's return charges and a fresh shipping fee are paid.

Couriers normally attempt delivery twice and call the number provided. Please keep your phone reachable on the delivery day. If both attempts fail, or the parcel is refused at the door, it is returned to us; we will contact you to arrange a re-shipment at the applicable shipping cost, or to process a refund for the goods excluding shipping charges.

Inspect your parcel before signing for it. If the outer packaging is crushed, wet, opened or tampered with, refuse the delivery where possible and contact us the same day. If damage is discovered after delivery, photograph the outer box, the seal and the jar and email the photos to support@mateldacoffee.com within 48 hours so we can send a free replacement or refund under our Return & Refund Policy.

If your order has not arrived within the timelines above, or your tracking has stalled, contact us and we will investigate with the courier and keep you updated until it is resolved. Email support@mateldacoffee.com or call 0339-1872005, Monday to Saturday, 10:00 AM to 7:00 PM (PKT).

We ship selected international destinations on request. Timelines, rates, and any customs duties or import taxes charged by the destination country are quoted before dispatch and are the responsibility of the recipient. Email us before ordering from outside Pakistan and we will confirm the options for your country.